TABLE OF CONTENTS

About ISO 9001

  1. ISTO Test of Understanding on ISO 9001:2015/Amd1:2024

  1. Structure of the Test of Understanding

Difference between Level 1 Test and Level 2 Test

Test Sections breakdown

  1. A·C·C·U·R·A·T·E Analysis 

4. Test Description and Syllabus

5. Test Language Availability

ISO 9001:2015/Amd 1:2024
Quality Management Systems

ISO 9001:2015/Amd 1:2024
Quality Management Systems

ISO 9001:2015/Amd 1:2024
Quality Management Systems

ISO 9001 is a globally recognized standard for quality management. It helps organizations of all sizes and sectors to improve their performance, meet customer expectations and demonstrate their commitment to quality. Its requirements define how to establish, implement, maintain, and continually improve a quality management system (QMS).

Implementing ISO 9001 means your organization has put in place effective processes and trained staff to deliver flawless products or services time after time.

Why is ISO 9001 important?

With more than one million certificates issued to organizations in 189 countries, ISO 9001 is the most widely used quality management standard in the world. Within the ISO 9000 family, which defines seven quality management principles including a strong customer focus and continual improvement, ISO 9001 is the only standard that can be certified to (though certification is not mandatory).

Business benefits include:

  • Customer confidence: The standard ensures that organizations have robust quality control processes in place, leading to increased customer trust and satisfaction.

  • Effective complaint resolution: ISO 9001 offers guidelines for resolving customer complaints efficiently, contributing to timely and satisfactory problem-solving.

  • Process improvement: The standard helps identify and eliminate inefficiencies, reduce waste, streamline operations, and promote informed decision-making, resulting in cost savings and better outcomes.

  • Ongoing optimization: Regular audits and reviews encouraged by ISO 9001 enable organizations to continually refine their quality management systems, stay competitive, and achieve long-term success.

ISO 9001 is a globally recognized standard for quality management. It helps organizations of all sizes and sectors to improve their performance, meet customer expectations and demonstrate their commitment to quality. Its requirements define how to establish, implement, maintain, and continually improve a quality management system (QMS).

Implementing ISO 9001 means your organization has put in place effective processes and trained staff to deliver flawless products or services time after time.

Why is ISO 9001 important?

With more than one million certificates issued to organizations in 189 countries, ISO 9001 is the most widely used quality management standard in the world. Within the ISO 9000 family, which defines seven quality management principles including a strong customer focus and continual improvement, ISO 9001 is the only standard that can be certified to (though certification is not mandatory).

Business benefits include:

  • Customer confidence: The standard ensures that organizations have robust quality control processes in place, leading to increased customer trust and satisfaction.

  • Effective complaint resolution: ISO 9001 offers guidelines for resolving customer complaints efficiently, contributing to timely and satisfactory problem-solving.

  • Process improvement: The standard helps identify and eliminate inefficiencies, reduce waste, streamline operations, and promote informed decision-making, resulting in cost savings and better outcomes.

  • Ongoing optimization: Regular audits and reviews encouraged by ISO 9001 enable organizations to continually refine their quality management systems, stay competitive, and achieve long-term success.

ISO 9001 is a globally recognized standard for quality management. It helps organizations of all sizes and sectors to improve their performance, meet customer expectations and demonstrate their commitment to quality. Its requirements define how to establish, implement, maintain, and continually improve a quality management system (QMS).

Implementing ISO 9001 means your organization has put in place effective processes and trained staff to deliver flawless products or services time after time.

Why is ISO 9001 important?

With more than one million certificates issued to organizations in 189 countries, ISO 9001 is the most widely used quality management standard in the world. Within the ISO 9000 family, which defines seven quality management principles including a strong customer focus and continual improvement, ISO 9001 is the only standard that can be certified to (though certification is not mandatory).

Business benefits include:

  • Customer confidence: The standard ensures that organizations have robust quality control processes in place, leading to increased customer trust and satisfaction.

  • Effective complaint resolution: ISO 9001 offers guidelines for resolving customer complaints efficiently, contributing to timely and satisfactory problem-solving.

  • Process improvement: The standard helps identify and eliminate inefficiencies, reduce waste, streamline operations, and promote informed decision-making, resulting in cost savings and better outcomes.

  • Ongoing optimization: Regular audits and reviews encouraged by ISO 9001 enable organizations to continually refine their quality management systems, stay competitive, and achieve long-term success.

1. ISTO Test of Understanding on ISO 9001:2015/Amd1:2024

1. ISTO Test of Understanding on ISO 9001:2015/Amd1:2024

1. ISTO Test of Understanding on ISO 9001:2015/Amd1:2024

This test is developed for ISO management system standards ("MSS") professionals such as middle and senior management personnel, responsible persons (as defined under clause 5.3), internal auditors, third party certification body auditors and advisors/consultants who are instrumental in the effectiveness of the MSS implementation.

It is a multiple choice test designed with three outcomes:

  • Certifying the candidate on their understanding of the respective standard

  • Measuring the level of understanding in the eight (8) A·C·C·U·R·A·T·E Analysis domains

  • Ranking a candidate's performance in a personalised analytics report

This test is developed for ISO management system standards ("MSS") professionals such as middle and senior management personnel, responsible persons (as defined under clause 5.3), internal auditors, third party certification body auditors and advisors/consultants who are instrumental in the effectiveness of the MSS implementation.

It is a multiple choice test designed with three outcomes:

  • Certifying the candidate on their understanding of the respective standard

  • Measuring the level of understanding in the eight (8) A·C·C·U·R·A·T·E Analysis domains

  • Ranking a candidate's performance in a personalised analytics report

This test is developed for ISO management system standards ("MSS") professionals such as middle and senior management personnel, responsible persons (as defined under clause 5.3), internal auditors, third party certification body auditors and advisors/consultants who are instrumental in the effectiveness of the MSS implementation.

It is a multiple choice test designed with three outcomes:

  • Certifying the candidate on their understanding of the respective standard

  • Measuring the level of understanding in the eight (8) A·C·C·U·R·A·T·E Analysis domains

  • Ranking a candidate's performance in a personalised analytics report

More than just understanding 

An ISTO Test focuses not only on understanding the requirements of a standard but is also designed to ensure that those who pass the test have demonstrated a knowledge of the underlying management system principles, definitions, applicability, distinguishing requirements from unspecified requirements and the standard’s practical implementation.

More than just understanding 

An ISTO Test focuses not only on understanding the requirements of a standard but is also designed to ensure that those who pass the test have demonstrated a knowledge of the underlying management system principles, definitions, applicability, distinguishing requirements from unspecified requirements and the standard’s practical implementation.

More than just understanding 

An ISTO Test focuses not only on understanding the requirements of a standard but is also designed to ensure that those who pass the test have demonstrated a knowledge of the underlying management system principles, definitions, applicability, distinguishing requirements from unspecified requirements and the standard’s practical implementation.

Credibility

Credibility

Employers of ISO 45001 auditors/consultants/tutors would find the ISTO TOU qualification a good benchmark in their selection process, as the ISTO TOU adds value to employees' overall performance excellence and consistency. A course tutor with an ISTO TOU credential is able to offer learners a more accurate and complete presentation of the standard.

2. Structure of the Test of Understanding

The ISTO TOU consists of multiple choice questions with four (4) possible options of which only one (1) represents the 'best' option. The ISTO TOU is a closed-book online test, however candidates are allowed to refer to an unmarked copy of the respective ISO standard which is the only permitted reference material during the test. In an online test, the standard copy will be provided in a separate window, in addition to the test window.

Difference between Level 1 Test and Level 2 Test

The Level 1 test assesses a candidate's understanding of the basic principles and requirements of an ISO management system standard (MSS). The Level 2 is a comprehensive test that covers principles, requirements, and the implementation in various scenarios and business sectors.

Level 1
Practitioner		Level 2
Professional
LevelPractitionerProfessional
Time allowed120 minutes180 minutes
No. of questions80120
Pass criteriaCandidates who meet the Pass criteria will be awarded a Certificate of Achievement60%70%
Distinction criteriaCandidates who meet the Distinction criteria will be awarded a Certificate of Achievement with Distinction80%85%
A·C·C·U·R·A·T·E AnalysisAll candidates will receive a report indicating their level of understanding and relative ranking in each of the eight (8) domains in the star diagram✓ Report included✓ Report included

Test Sections Breakdown

Level 1 – Practitioner(80 questions total)
Section 1
20 questions
Principles and definitions, applicability, clause 4.3
Section 2
30 questions
Management system requirements based on clauses 4, 5, 6, 9 and 10 (except clause 4.3)
Section 3
30 questions
Operational requirements based on clauses 7 and 8
Level 2 – Professional(120 questions total)
Section 1
30 questions
Principles and definitions, applicability, clause 4.3
Section 2
30 questions
Management system requirements based on clauses 4, 5, 6, 9 and 10 (except clause 4.3)
Section 3
30 questions
Operational requirements based on clauses 7 and 8
Section 4
30 questions
Six (6) scenarios with five (5) questions each focusing on practical aspects

  1. A·C·C·U·R·A·T·E Analysis 

Based on ISTO's research and endorsed by the ISTO Technical Advisory Board, the level of comprehension of an ISO management system standard can be grouped into eight (8) domains of understanding.

These form the acronym A·C·C·U·R·A·T·E Analysis

Ac: an Actual requirement in the standard related to documentation.
Co: Concept - the management principles on which the management system standard is based. This includes the sequence of activities as required in the standard.
C: the unique Clause reference of a specific requirement in the ISO management system standard
U: an Unspecified requirement in the standard (a requirement that does not exist).
R: a certain Requirement in the Standard (i.e. the text of the requirement).
A: the Applicability of the standard. This includes the intent of a requirement, and the scope of the standard.
T: Terms and definitions used in the standard. Generally these are defined in Clause 3 of each ISO management system standard. In the case of ISO 9001 QMS, terms and definitions are defined in the ISO 9000 standard.
E: an Erroneous requirement in the standard related to documentation.
25%50%75%100%
Ac
C
R
T
E
A
U
Co

Hover over the above diagram to learn more about A·C·C·U·R·A·T·E Analysis

  1. Test Description and Syllabus

Level 1 – Practitioner 

Test Description

Test Syllabus

Level 1 – Practitioner 

Test Description

Test Syllabus

Level 1 – Practitioner 

Test Description

Test Syllabus

Level 2 – Practitioner 

Test Description

Test Syllabus

Level 2 – Practitioner 

Test Description

Test Syllabus

Level 2 – Practitioner 

Test Description

Test Syllabus

  1. Test Language Availability

Test of Understanding(Level 1 & Level 2)Mock Test(Level 1 & Level 2)Free Trial Test
EnglishEnglishEnglish, Español, Français, Portuguese, Chinese (HK), Chinese (PRC), Chinese (TW)